Terms of service
PREAMBLE AND EFFECTIVENESS OF THE GENERAL TERMS OF PURCHASE
These general terms of purchase (hereinafter, "General Terms") govern the purchase of products and services, made remotely and available through the internet network, from the website cafe124milan.it (hereinafter, the "Site") in compliance with Italian legislation pursuant to Legislative Decree no. 206/2005 and subsequent amendments and additions (hereinafter, the "Consumer Code").
The seller of the products and owner of the Site is: CAFE' 124 Srl. Email address info@cafe124milan.com (hereinafter "Café 124").
The consumer who accesses the Site to make purchases (hereinafter "Customer") is required, before sending the order, to carefully read these General Terms, which have been made available to them on the Site and can be consulted at any time by the Customer, also through the link contained in the order confirmation email to allow reproduction and storage.
In the event that the entity making purchases on the Site requests an invoice and/or is not a "consumer or user" as defined in Article 3, paragraph 1, letter a), of the Consumer Code, the provisions governing withdrawal pursuant to Articles 7 and 8 of these General Terms, nor, more generally, the provisions that under the same Consumer Code apply solely to "consumers," will apply.
Contracts concluded with Café 124 through the Site are governed by these General Terms in compliance with Italian law. The language available for concluding the contract is Italian.
CHOOSING AND ORDERING PRODUCTS
The features and price of the various products for sale on the Site (hereinafter "Product" or "Products") are listed on the page dedicated to each Product.
To purchase Products, the Customer must complete and submit the electronic order form, following the instructions on the Site. The Customer must add the Product to the "Cart," enter the shipping and billing information, select the desired payment method, and, after reviewing the General Terms and Privacy Policy and confirming their acceptance, confirm the order.
By submitting the order on the Site, which constitutes a contractual proposal, the Customer acknowledges and declares to have read all the information provided during the purchase process and to fully accept these General Terms and the payment conditions transcribed.
The contract concluded between Café 124 and the Customer must be considered concluded upon acceptance of the order by Café 124. This acceptance is communicated to the Customer through an order confirmation email containing a reference to these General Terms, the order number, shipping and billing information, the list of ordered Products with their essential characteristics and the total price, including delivery charges. The Customer shall review the confirmation email and, if errors in the order are identified, shall have 2 hours from receipt of the email to contact Customer Service directly from the Site using the appropriate contact form accessible via the site footer under "Contact Customer Service." After this deadline, the order will be processed for shipment, and no further changes will be accepted, without prejudice to the Customer's rights under the subsequent Article 7.
Upon receipt of the order, Café 124 will verify the availability of stock for the fulfillment of the order. In the event that one or more Products are not available, Café 124 will proceed with replacing the Product, removing it from the order, or contacting the Customer to propose alternatives, according to the preferences expressed by the Customer when placing the order.
At the time of ordering, authorization for the exact amount of the expenditure will be requested. During shipment, only the cost of the products actually sent will be charged. In the case of purchases of variable-weight products (meat, fish, fruits and vegetables, bread, dairy products, etc.), Café 124 does its best not to deviate from the required weight; however, slight variations may occur, both in excess and in defect. The final amount of the charge will therefore be determined at the close of the purchase and may undergo slight variations to cover any price differences due to weight differences, substitution with lower-priced products, or missing products. The maximum allowable variation is +10% compared to the total cart amount. Any pre-authorized and unused amounts will be released to the Customer's account promptly, according to the timelines provided by the selected payment method or the bank.
PRODUCT INFORMATION
Information and characteristics relating to the Products, along with their product codes, are available on the Site.
The visual representation of the Products on the Site, where available, usually corresponds to the photographic image accompanying the product description. It is understood that the image of the Products themselves, sometimes accompanied by decorative elements, is for presentation purposes only and may not be perfectly representative of their characteristics and qualities but may differ in color, size, and combinations with other products. In the event of a discrepancy between the image and the written product description, the description in the product sheet always prevails.
PRICES AND SHIPPING
Product prices are inclusive of all taxes and duties. All prices are expressed in Euros. Shipping is available in Italy.
When placing an order, the customer will be asked for the postal code of the address to which they intend to receive the purchase, and the system will verify in real time the actual coverage of the area by the delivery service. If the area is not covered by the service, the customer will not be able to complete their purchase. Café 124 assumes no responsibility for orders accepted on the basis of an incorrect postal code.
Standard shipping is free for orders over 50.00 euros. For lower amounts, the cost for standard delivery in Italy is €5.
PAYMENT METHODS AND INVOICING
The Customer may pay for the Products and related delivery charges by credit card, PayPal, or SatisPay in the case of in-person product pickup.
Credit Card
The circuits on which it is possible to purchase on the Site are:
Visa / Visa Electron
MasterCard
American Express
The Site does not store the Customer's credit card number, but thanks to the secure communication system of the reference credit institution, from the second purchase onwards, the Customer who so desires—by selecting the appropriate option—can proceed with the purchase without re-enter
ing their data. The reference credit institution uses the SSL protocol to encrypt the data transmitted between its server and the Customer's browser.
PayPal
Once the order is confirmed, the Customer will be redirected to the PayPal website where they can make the payment with their account or using a card, including prepaid cards, or otherwise according to the methods accepted by PayPal and in compliance with its conditions.
INVOICING
If the purchase is made by a professional, it will be possible to request the issuance of an invoice by sending the billing information, including tax code and/or VAT number, to info@cafe124milan.com. In this case, the invoice will be sent via email to the address provided in the billing information. The professional is responsible for the correct entry of billing information and is expressly informed that, in the event of a failure to request the invoice when placing the order, it will not be possible to request it subsequently.
TRANSPORT AND DELIVERY
Café 124 is not responsible for unforeseeable delays or those not attributable to it.
Once the Products have been shipped, the Customer will receive a confirmation email.
ERRORS AND LIMITATION OF LIABILITY
The information relating to the Products provided through the Site is constantly updated. However, it is not possible to guarantee the complete absence of errors for which Café 124 cannot be held responsible, except in cases of willful misconduct or gross negligence.
Café 124 reserves the right to correct errors, inaccuracies, or omissions even after an order has been placed or to modify or update the information at any time without prior notice, without prejudice to the Customer's rights under these General Terms and the Consumer Code.
Except in cases of willful misconduct or gross negligence, any right of the Customer to compensation for damages or recognition of compensation is excluded, as well as any contractual or extra-contractual liability for direct or indirect damages to persons and/or things, caused by the non-acceptance or partial fulfillment of an order.
COMPLAINTS
Any complaints must be forwarded to Café 124 using the dedicated contact form accessible from the site footer.
Café 124 undertakes to respond to all requests within a maximum of 7 working days.
ONLINE RESOLUTION OF CONSUMER DISPUTES (ODR)
If you are a European consumer, you must be aware that the European Commission has made available to all residents in Europe a tool dedicated to the alternative resolution of disputes. To access the platform, click here.
APPLICABLE LAW AND JURISDICTION
The sales contract between the Customer and Café 124 is deemed concluded in Italy and governed by Italian law. For the resolution of disputes concerning the interpretation, execution, or termination of these General Terms or individual purchase orders, if the Customer is a consumer within the meaning of the Consumer Code, the competent court shall be exclusively that of their municipality of residence or domicile if located in Italian territory; in all other cases, jurisdiction shall be exclusively that of the Court of Milan, with any other competent court excluded.
***
Pursuant to Article 1341 of the Italian Civil Code, the Customer declares to have specifically read and accepted the following articles of these General Terms: 6 (liability for delivery delays), 10 (ability to correct errors - exclusion of liability).
These general terms of purchase (hereinafter, "General Terms") govern the purchase of products and services, made remotely and available through the internet network, from the website cafe124milan.it (hereinafter, the "Site") in compliance with Italian legislation pursuant to Legislative Decree no. 206/2005 and subsequent amendments and additions (hereinafter, the "Consumer Code").
The seller of the products and owner of the Site is: CAFE' 124 Srl. Email address info@cafe124milan.com (hereinafter "Café 124").
The consumer who accesses the Site to make purchases (hereinafter "Customer") is required, before sending the order, to carefully read these General Terms, which have been made available to them on the Site and can be consulted at any time by the Customer, also through the link contained in the order confirmation email to allow reproduction and storage.
In the event that the entity making purchases on the Site requests an invoice and/or is not a "consumer or user" as defined in Article 3, paragraph 1, letter a), of the Consumer Code, the provisions governing withdrawal pursuant to Articles 7 and 8 of these General Terms, nor, more generally, the provisions that under the same Consumer Code apply solely to "consumers," will apply.
Contracts concluded with Café 124 through the Site are governed by these General Terms in compliance with Italian law. The language available for concluding the contract is Italian.
CHOOSING AND ORDERING PRODUCTS
The features and price of the various products for sale on the Site (hereinafter "Product" or "Products") are listed on the page dedicated to each Product.
To purchase Products, the Customer must complete and submit the electronic order form, following the instructions on the Site. The Customer must add the Product to the "Cart," enter the shipping and billing information, select the desired payment method, and, after reviewing the General Terms and Privacy Policy and confirming their acceptance, confirm the order.
By submitting the order on the Site, which constitutes a contractual proposal, the Customer acknowledges and declares to have read all the information provided during the purchase process and to fully accept these General Terms and the payment conditions transcribed.
The contract concluded between Café 124 and the Customer must be considered concluded upon acceptance of the order by Café 124. This acceptance is communicated to the Customer through an order confirmation email containing a reference to these General Terms, the order number, shipping and billing information, the list of ordered Products with their essential characteristics and the total price, including delivery charges. The Customer shall review the confirmation email and, if errors in the order are identified, shall have 2 hours from receipt of the email to contact Customer Service directly from the Site using the appropriate contact form accessible via the site footer under "Contact Customer Service." After this deadline, the order will be processed for shipment, and no further changes will be accepted, without prejudice to the Customer's rights under the subsequent Article 7.
Upon receipt of the order, Café 124 will verify the availability of stock for the fulfillment of the order. In the event that one or more Products are not available, Café 124 will proceed with replacing the Product, removing it from the order, or contacting the Customer to propose alternatives, according to the preferences expressed by the Customer when placing the order.
At the time of ordering, authorization for the exact amount of the expenditure will be requested. During shipment, only the cost of the products actually sent will be charged. In the case of purchases of variable-weight products (meat, fish, fruits and vegetables, bread, dairy products, etc.), Café 124 does its best not to deviate from the required weight; however, slight variations may occur, both in excess and in defect. The final amount of the charge will therefore be determined at the close of the purchase and may undergo slight variations to cover any price differences due to weight differences, substitution with lower-priced products, or missing products. The maximum allowable variation is +10% compared to the total cart amount. Any pre-authorized and unused amounts will be released to the Customer's account promptly, according to the timelines provided by the selected payment method or the bank.
PRODUCT INFORMATION
Information and characteristics relating to the Products, along with their product codes, are available on the Site.
The visual representation of the Products on the Site, where available, usually corresponds to the photographic image accompanying the product description. It is understood that the image of the Products themselves, sometimes accompanied by decorative elements, is for presentation purposes only and may not be perfectly representative of their characteristics and qualities but may differ in color, size, and combinations with other products. In the event of a discrepancy between the image and the written product description, the description in the product sheet always prevails.
PRICES AND SHIPPING
Product prices are inclusive of all taxes and duties. All prices are expressed in Euros. Shipping is available in Italy.
When placing an order, the customer will be asked for the postal code of the address to which they intend to receive the purchase, and the system will verify in real time the actual coverage of the area by the delivery service. If the area is not covered by the service, the customer will not be able to complete their purchase. Café 124 assumes no responsibility for orders accepted on the basis of an incorrect postal code.
Standard shipping is free for orders over 50.00 euros. For lower amounts, the cost for standard delivery in Italy is €5.
PAYMENT METHODS AND INVOICING
The Customer may pay for the Products and related delivery charges by credit card, PayPal, or SatisPay in the case of in-person product pickup.
Credit Card
The circuits on which it is possible to purchase on the Site are:
Visa / Visa Electron
MasterCard
American Express
The Site does not store the Customer's credit card number, but thanks to the secure communication system of the reference credit institution, from the second purchase onwards, the Customer who so desires—by selecting the appropriate option—can proceed with the purchase without re-enter
ing their data. The reference credit institution uses the SSL protocol to encrypt the data transmitted between its server and the Customer's browser.
PayPal
Once the order is confirmed, the Customer will be redirected to the PayPal website where they can make the payment with their account or using a card, including prepaid cards, or otherwise according to the methods accepted by PayPal and in compliance with its conditions.
INVOICING
If the purchase is made by a professional, it will be possible to request the issuance of an invoice by sending the billing information, including tax code and/or VAT number, to info@cafe124milan.com. In this case, the invoice will be sent via email to the address provided in the billing information. The professional is responsible for the correct entry of billing information and is expressly informed that, in the event of a failure to request the invoice when placing the order, it will not be possible to request it subsequently.
TRANSPORT AND DELIVERY
Café 124 is not responsible for unforeseeable delays or those not attributable to it.
Once the Products have been shipped, the Customer will receive a confirmation email.
ERRORS AND LIMITATION OF LIABILITY
The information relating to the Products provided through the Site is constantly updated. However, it is not possible to guarantee the complete absence of errors for which Café 124 cannot be held responsible, except in cases of willful misconduct or gross negligence.
Café 124 reserves the right to correct errors, inaccuracies, or omissions even after an order has been placed or to modify or update the information at any time without prior notice, without prejudice to the Customer's rights under these General Terms and the Consumer Code.
Except in cases of willful misconduct or gross negligence, any right of the Customer to compensation for damages or recognition of compensation is excluded, as well as any contractual or extra-contractual liability for direct or indirect damages to persons and/or things, caused by the non-acceptance or partial fulfillment of an order.
COMPLAINTS
Any complaints must be forwarded to Café 124 using the dedicated contact form accessible from the site footer.
Café 124 undertakes to respond to all requests within a maximum of 7 working days.
ONLINE RESOLUTION OF CONSUMER DISPUTES (ODR)
If you are a European consumer, you must be aware that the European Commission has made available to all residents in Europe a tool dedicated to the alternative resolution of disputes. To access the platform, click here.
APPLICABLE LAW AND JURISDICTION
The sales contract between the Customer and Café 124 is deemed concluded in Italy and governed by Italian law. For the resolution of disputes concerning the interpretation, execution, or termination of these General Terms or individual purchase orders, if the Customer is a consumer within the meaning of the Consumer Code, the competent court shall be exclusively that of their municipality of residence or domicile if located in Italian territory; in all other cases, jurisdiction shall be exclusively that of the Court of Milan, with any other competent court excluded.
***
Pursuant to Article 1341 of the Italian Civil Code, the Customer declares to have specifically read and accepted the following articles of these General Terms: 6 (liability for delivery delays), 10 (ability to correct errors - exclusion of liability).